Refund & Cancellation Policy

This Refund & Cancellation Policy applies to rental bookings on My Fit Riwaaz. Refunds are issued to the original payment method used at checkout.

Refund eligibility is measured from the time payment succeeds:

• 0–12 hours: full refund of rental fee and security deposit.
• 12–24 hours: partial refund — 50% of the rental fee plus the full security deposit. The remaining 50% of the rental fee is retained as a cancellation fee.
• After 24 hours: no cancellation; the full charge is retained.

Outbound and return logistics are managed by Riwaaz via FedEx. Return shipping / pickup costs are borne by the platform.

Service is currently limited to the United States.

After the rental ends and the item is returned, vendors inspect the garment. If there is no damage, the deposit is refunded automatically with vendor payout release.

If damage is claimed, retention follows the published damage slabs (minor 5–10%, moderate 15–30%, major 35–60%, severe 60–80%, beyond repair up to 100% of the listing's approved replacement value), capped by the security deposit. Riwaaz may arbitrate before final release.

Approved refunds are sent to your original payment method. Timing depends on your bank or card issuer after Stripe processes the refund.