Privacy Policy

This Privacy Policy explains how My Fit Riwaaz (“Riwaaz”, “we”, “us”) collects, uses, and protects personal information when you use our website, create an account, request rentals, or communicate with us.

Riwaaz currently operates for users in the United States. This policy is written for that audience.

We may collect the following categories of information:

• Account details such as name, email address, phone number, and authentication data.
• Booking and transaction information, including delivery addresses, rental dates, and payment status.
• Payment information processed by our payment gateway (we do not store full card numbers).
• Location and address data needed for FedEx delivery and return pickup.
• Device data, browser type, IP address, cookies, and usage analytics.
• Communications with support, lenders, or partner boutiques.

We use personal information to:

• Create and secure your account, including OTP or OAuth sign-in.
• Process bookings, payments, deliveries, returns, refunds, and vendor payouts.
• Communicate order updates, support responses, and service notices.
• Improve listings, search, fraud prevention, and platform performance.
• Comply with legal obligations and enforce our terms.

We share information only as needed to operate the service. This includes our payment gateway (to process charges, refunds, and Connect payouts), lenders fulfilling your booking, and FedEx for shipping.

We do not sell your personal information.

We retain information for as long as your account is active or as needed to provide the service, resolve disputes, enforce agreements, and meet legal and tax requirements.

We use administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so please use a unique login method and contact us if you suspect unauthorized access.

You may access, correct, or request deletion of certain personal information by updating your profile or contacting us. Depending on applicable U.S. state law, additional privacy rights may apply.

You may opt out of non-essential marketing emails using the unsubscribe link in those messages.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can manage cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Riwaaz is not directed to children under 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The “Last updated” date below reflects the latest revision. Material changes will be posted on this page.

For privacy questions or requests, contact us through the contact page on myfitriwaaz.com.